Temporary Reduction in International Mail Destinations

At Lob we are carefully monitoring new developments in the COVID-19 global pandemic and their impact on the global print & mail industry. This includes working closely with our commercial print partners to understand how quarantine and shelter-in-place orders might impact production, and with postal agencies for impacts on delivery.

Any changes across our Print Delivery Network can have an impact on the capabilities of our platform. Yesterday we received a communication from the United States Postal Service (USPS) that they will no longer be accepting mail destined for a select list of foreign countries due to service disruption associated with COVID-19. As a result, Lob will no longer be able to send mail from the United States to the following countries:

  • Cayman Islands
  • Chad
  • Ecuador
  • French Polynesia
  • Honduras
  • India
  • Kuwait
  • Libya
  • Madagascar
  • Maldives
  • Mongolia
  • New Caledonia (see 5/21 update)
  • Panama
  • Peru
  • Samoa
  • Saudi Arabia
  • South Africa
  • Bolivia
  • Sri Lanka
  • Zimbabwe

4/3 Update

  • Botswana
  • Fiji

4/9 Update

  • Burundi
  • Cuba
  • Curacao
  • Democratic Republic of the Congo
  • Guinea Bissau
  • Guyana
  • Kenya
  • Kiribati
  • Lesotho
  • Malawi
  • Mauritius
  • Nepal
  • Papua New Guinea
  • Republic of Congo
  • Rwanda
  • United Arab Emirates
  • Zambia

4/15 Update

  • Bermuda
  • Cape Verde
  • Oman
  • South Sudan
  • Swaziland (Eswatini)
  • Yemen

4/23 Update

  • Dominican Republic
  • Algeria
  • Egypt
  • Montenegro (see 5/15 update)
  • Antigua & Barbuda (see 5/21 update)
  • Estonia (see 5/15 update)
  • Morocco
  • Argentina
  • Ethiopia
  • Nicaragua (see 5/21 update)
  • Aruba (see 5/21 update)
  • Faroe Island
  • Nigeria
  • Azerbaijan
  • Ghana
  • Pakistan
  • Bahamas
  • Grenada
  • Philippines
  • Bahrain
  • Haiti
  • Qatar
  • Bangladesh
  • Iraq
  • Sierra Leone
  • Barbados (see 5/21 update)
  • Israel (See 5/8 update)
  • St. Marten
  • Belize (see 5/21 update)
  • Jamaica (see 5/21 update)
  • Suriname
  • Chile
  • Kazakhstan
  • Trinidad &Tobago (see 5/21 update)
  • Burkina Faso
  • Liberia
  • Tunisia
  • Colombia (see 5/21 update)
  • Mauritania
  • Turks & Caicos

4/29 Update

  • Namibia

5/8 Update

  • Mail service to Israel has been restored

5/15 Update

  • British Virgin Islands
  • Estonia – Mail service has been restored
  • Montenegro – Mail service has been restored

5/21 Update

  • Turkmenistan
  • Brunei
  • Cambodia
  • Uzbekistan
  • Antigua &Barbuda  – Mail service has been restored
  • Aruba – Mail service has been restored
  • Barbados – Mail service has been restored
  • Belize – Mail service has been restored
  • Colombia – Mail service has been restored
  • Jamaica – Mail service has been restored
  • New Caledonia – Mail service has been restored
  • Nicaragua – Mail services has been restored
  • Trinidad and Tobago – Mail service has been restored

We have made changes to our Print & Mail API to exclude these countries. Now if you attempt to send mail to a destination in one of these countries you will receive a 422 error. These errors and the country restrictions are temporary. We will restore these destinations as soon as USPS resumes service. 

We apologize for the disruption, and will continue to quickly communicate any COVID-19 related changes as soon as we become aware of them. If you have any questions about these changes, or other impacts to our Print Delivery Network, please contact your customer success manager, or our customer experience team.

Update 4/3/2020

We received an additional notice from USPS today indicating that mail destined for Botswana and Fiji will also no longer be accepted. As a result, these destinations have been temporarily disabled in our Print & Mail API. We will continue to update this post as the list of excluded countries changes.

Update 4/9/2020

USPS has expanded the list of countries for which they are temporarily not accepting mail. We have updated the list in this blog, and disabled these destination countries in our Print & Mail API.

Update 4/15/2020

We’ve updated the list in the blog to reflect that latest set of countries that USPS will temporarily stop accepting mail for. These countries have also been disabled in our Print & Mail API.

Update 4/23/2020

Today, the USPS has significantly expanded the list of countries that they will no longer accept mail to. We have updated the list in this blog post accordingly. With this update our Print & Mail API will no longer accept any mail for the additional countries. We will support these destinations again as soon as international mail service is restored.

Update 5/8/2020

Today the USPS has begun accepting mail destined for Israel again. As a result, we have re-enabled this destination in Lob’s Print & Mail API. We will continue to update this post as additional countries come online.

Update 5/15/2020

Today USPS has restored mail service to Estonia and Montenegro. However, have paused mail service to the British Virgin Islands. These changes will be reflected in Lob’s Print & Mail API. We will continue to update this post as we learn more.

Update 5/21/2020

Today USPS has restored mail service to Antigua & Barbuda, Aruba, Barbados, Belize, Colombia, Jamaica, New Caledonia, Nicaragua, Trinidad & Tobago. They have paused mail service to Turkmenistan, Brunei, Cambodia, and Uzbekistan. These changes will be reflected in Lob’s Print & Mail API. We will continue to update this post with new information.

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