As part of an omnichannel payment collections strategy, send customers a timely letter to remind them about an upcoming or overdue payment.
Letter
Billing & Payments
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API Documentation:
Letter > Create a Letter > "file"
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8.5x11 Letter: Design PDF (for 6 pages & less)
Flat Envelope: Design PDF (for >6 pages)
HTML Examples:
8.5x11 Letter: Download HTML
What is a Basic Payment Collections Letter?
A Basic Payment Collections Letter is a formal notice sent by a business to a customer or client to remind them of an outstanding payment. It typically outlines the amount due, the original due date, and the consequences of non-payment. This letter is often the first step in the collections process. Security and compliance are important when sending payment collections letters, as are validating that mail is going to the correct address.
What should be included in a Basic Payment Collections Letter?
A Basic Payment Collections Letter should include the amount owed, the original due date, the invoice or account number, and payment options. It should also clearly state any late fees or interest that may apply and the consequences of continued non-payment, such as referral to a collections agency or legal action.
When should I send a Basic Payment Collections Letter?
You should send a Basic Payment Collections Letter soon after a payment becomes overdue. Generally, it is sent 7 to 14 days after the due date to remind the customer of their obligation before taking further action. Sending the letter promptly helps reinforce your company’s payment policies and encourages timely resolution.
What tone should I use in a Basic Payment Collections Letter?
The tone should be professional, courteous, and firm. While it’s important to be clear about the outstanding amount and any consequences, maintaining a respectful tone can help preserve the business relationship. A friendly reminder approach may encourage payment without creating unnecessary tension.
Can I send a Basic Payment Collections Letter via direct mail?
Yes, sending a Basic Payment Collections Letter via direct mail is a common and effective approach. Direct mail provides a physical record of your communication and can feel more formal and urgent to the recipient compared to email. To increase the effectiveness, consider using a trackable mailing service so you have proof of delivery. Additionally, you can follow up with a phone call or email to ensure the letter was received and to prompt quicker payment.
