Compare support plans and figure out what fits your business needs.

Lob offers various support plans for users of all sizes. From self-service to enterprise-scale, our support plans are designed to meet the needs of your business.

Full Pricing

Guaranteed first response time

Expedited handling and priority routing that guarantees a first response within the designated timeframe.

Support escalation phone line, business hours

Get help when you need it with a dedicated support phone number to submit new cases via our escalation phone line.

API architecture and integration planning

Architecture and integration planning session led by a Lob solution architect with the goal of working with your company's technical team to assist in system design best practices.

Developer support, business hours

A dedicated Lob support engineer to troubleshoot any technical issues related API requests, HTML design, webhooks, with limited code review via email support.

Read about all our support features here.

Premium Support Plans

Developer center access

API status notifications

Email support, business hours

Guaranteed first response time

Support escalation phone line, business hours

API architecture and integration planning

User training

Developer support, business hours

Dedicated customer success manager



per month

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starting at



per month

save $1,000/mo by going annual »
4 business hour SLA
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Questions about premium support plans? Read more details here.

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