Does your business need to send refunds, rebates, or other payments to customers on a regular basis? Use Lob to automate the printing and delivery of accurate, secure, and branded checks so your operations and finance teams can focus on other things.Try it Now Talk to Sales
With Lob, you can set up triggered delivery of customized checks that reinforce your brand. In addition to a logo and memo, include instructions, invoice information, and more to make payments as clear as possible.
Lob has delivered over $70M in payments with secure checks. Each check is sent with a colored background, watermarks, micro-printed borders, thermal ink that disappears when rubbed, and Magnetic Ink Character Recognition (MICR) encoding to facilitate bank processing and reduce errors.
There's no need to wonder if your checks have been printed or delivered. With Lob, you can track their progress through the mail and make sure each check makes it way to its intended recipient, at no additional cost.
SeatGeek is the leading mobile-focused ticket marketplace that enables fans to buy and sell tickets for sports, concert, and theater events. Along with the rapid growth of their user base came rapid growth of their rebate program. New SeatGeek users have the option to redeem a rebate through either PayPal or a physical check. Before Lob, manually sending every single one of those checks was taxing the company.
Previously, SeatGeek was manually taking care of mailing checks for their rebate program. That meant manual data packaging, printing, signing, enveloping, stamping, and mailing everything on-premise. When the rebate program was just getting started, this was a tolerable burden. However, as their user base grew, the manual sending of checks took up an unreasonable amount of time for everyone in the team. They knew that this wouldn't be scalable.
The rebate program was already programmatically connected to the PayPal API to automate paying out to PayPal accounts. The accounting team began to look for a similar product that they could use for checks—which is when they found Lob. "From the get go, Lob was very easy not only to use, but also to set up. That was a big concern for us, as with any new service," recalls Marco Soto Decker, who works in the Accounting team at SeatGeek. However, after doing some test runs and working with the Lob team, they got up and running in no time.
“We really could not be more satisfied with the service and obviously the by-product of it, which is more time for our team to focus on enhancing our operations.”
Now that Lob is completely set up, a huge weight has been lifted from SeatGeek's accounting team. Once per week, the rebate checks are sent through Lob and automatically printed and mailed to customers. Plus, SeatGeek can even utilize Lob to send check payments that are outside of the rebate program, such as refunds.
Because of Lob, there's more time now for the accounting team to focus elsewhere instead of manually signing checks and licking envelopes. This has freed up almost 10 hours a week for the team members involved in the rebate process, and the service is now completely seamless. "We really could not be more satisfied with the service and obviously the by-product of it, which is more time for our team to focus on enhancing our operations," mentions Soto Decker.
As SeatGeek continues to scale, they are excited about continuing to leverage Lob and furthering the API integration they have already.