Customer Billing

Invoices and statements done right.

Automate invoices and statements with Lob so you can focus your time and energy on running your business, not paperwork. You'll never have to worry about sending invoices or followups—Lob handles everything. Plus, our piece-by-piece tracking and over 99% delivery rates ensure your invoices end up in the right hands. Now getting paid is easier than ever.

Automatic & Triggered

With our programmatic REST APIs and modern developer tools, Lob automates fast, accurate delivery of printed invoices and statements whether you're billing in batch once a month or performing anniversary billing throughout the month.

Personalized Invoices & Statements

Use HTML & CSS templates for full control of your invoice format. Send as many as you need without ever having to worry about batching requirements. You can even include return envelopes to make it easy for your customers to pay.

Fast & Accurate

With our proprietary print delivery network and our USPS-certified address cleansing, standardization, and enrichment, Lob ensures that your invoices and statements reach the right person at the right time.

Case Study

How Myriad uses Lob

As a health tech company offering DNA screenings, Myriad Women's Health faced the monthly challenge of creating thousands of HIPAA-compliant invoices, split between insurance companies and individuals.

Not only was the process unwieldy, but payment rates suffered due to patients confused about their financial responsibility. This meant time wasted and far too many bills unpaid.

“Lob's well-documented API is seamless to use and the team has been incredibly responsive to adding functionality we need.”

Fortunately, with Lob's help, Myriad completely automated their billing process. Lob sends HIPAA-compliant invoices and followups automatically, now printed with specific information to guide patients through their payment responsibility.

To make things as simple as possible for their customers, Lob's technology allows Myriad to trigger a mailpiece that has a perforation with a preaddressed slip that can be dropped into the included return envelope, so customers can pay their bills with zero hassle.

The result? 20% increase in patient payments, a drastic reduction in customer service inquiries, and no more wasted time.


patients invoiced per month


increase in patient payments

Smarter mail starts with Lob.

It's dead-simple to get up and running, and our experts are here to help at every step.

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