“Personally identifiable information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. When you use our website or services Lob may collect from you the following personally identifiable information: First and last name, city, state, zip code, email address, birthday and phone number. Lob also automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.
Lob may keep a cached copy of the content you serve us as a part of your use of the service for an indeterminate amount of time, including media files and XML files. To assist in development, we may keep copies of HTTP requests and responses in your notification log, available only to you. If your web server does not specify that we can cache your content, we will not keep a cached copy of any text or audio data transmitted through our service during calls, but we may still maintain copies in your notification log. If data privacy is a concern, make sure your server does not allow us to cache such content, and contact us so that we may turn off other application logging around requests to and responses from your application. We may keep notification log, billing/ payment and other log data for at least six months from the date of entry.
In the event that you have volunteered personally identifiable information, you may correct or amend that information by editing your account profile or emailing us at firstname.lastname@example.org
We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
Lob does not knowingly collect personally identifiable information from children under the age of 13. Lob is not intended for or directed to persons under the age of 13. Any person who provides their information to Lob represents to us that they are 13 years of age or older. If you have reason to believe that a child under the age of 13 has provided personally identifiable information to Lob through this website, please contact us, and we will endeavor to delete that information from our databases.
If you post comments on this website, you should be aware that any personally identifiable information you submit can be read, collected and used by other users of this website, and could be used to send you unsolicited messages. Lob is not responsible for any personally identifiable information you choose to submit in that context or anything arising from such submissions.
Last Updated July 8th, 2013