Frequently Asked Questions

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When will I be billed by Lob?

Your billing will be dependent on your Lob pricing plan:

  • On-Demand: Under our On-Demand pricing, you will be billed at the end of each month for that month's usage. For example, if you send 100 postcards at $1.00 per postcard in the month of January, you will be charged $100 at the end of January.
  • Reserved Pricing: Under our Reserved Pricing plan, you will be charged upfront for a set number of mailings over a set period of time (monthly, yearly).

What payment methods does Lob accept?

Lob accepts ACH and credit card.

How do I change my payment information?

You can change your payment information on the payments tab in your Settings.

What is the On-Demand Pricing Plan?

Our On-Demand plan does not require any monthly fee or volume commitment. You pay for your usage at the end of the month and are billed at the on-demand rate.

What is the Reserved Pricing Plan?

The Reserved pricing plan is a monthly or yearly plan for a certain number of mailings at a discounted rate to Lob's On-Demand plan. It is ideal for customers who have a good sense of the volume they intend on mailing.

Once a Reserved plan is purchased, it will remain in effect until either 1) you use up your reserved quantity, or 2) the reservation expires due to elapsed time. After a reservation expires, unused quantities do not roll over to the next month/year, and pricing returns to the on-demand rate.

What happens if my Reserved plan expires and I still have an unused quantity remaining?

If a Reserved plan expires due to time, the unused quantity of mailings do not roll over to the next month. Please be careful to gauge your demand before you purchase a Reserved Plan. We recommend you start with our On-Demand plan until you have a good grasp of your volume needs.

Do your prices include the cost of shipping?

Yes - the prices you see on are all-in costs; they include the cost of printing, postage, and delivery.

Still need help? We pride ourselves in providing great support to our customers. Don't hesitate to contact us for any questions or problems you might have.

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