Lob's API documentation is designed to be completely self-serve, but that doesn't mean we don't love hearing from you. If you can't find what you're looking for, we're here to help. Take a look at the FAQs below, send us an email or a tweet, and we'll get back to you well within 24 hours.
Lob's pricing plans are recurring subscriptions that give you access to our API and advantageous pricing.
Billing for plans is made up of three components:
Once a plan is purchased, it will renew automatically at the start of each billing cycle (monthly or yearly) unless canceled.
The Developer plan is our plan that provides access to our API without any subscription fee - you only pay for your monthly usage. All users are automatically enrolled into the Developer plan for all products.
Your subscription will be billed monthly or yearly depending on if you buy a monthly or yearly subscription.
Lob accepts ACH and credit card.
You can change your payment information in your Dashboard Settings.
Yes - the prices you see on Lob.com are all-in costs; they include the cost of printing, postage, and delivery.
If you upgrade from the Developer plan to another monthly plan in the middle of the month, you will be charged the full monthly subscription fee upfront and receive the full volume allocation. Any mailing sent through in the current calendar month will count towards your first month's allocation of mailings. At the end of your first month, your plan will continue to renew at the start of each subsequent month for the full charge and allocation amount.
If you upgrade from the Developer plan to an annual plan in the middle of the month, you'll be charged upfront for 12 months' worth of subscription fees and receive the full monthly volume allocation. The current month will count as the first month of your subscription.
If you do not wish for your plan to start immediately at the time of purchase, you have the option to start your subscription on the 1st of the next month.
If you upgrade from a paid monthly subscription plan to a higher tier monthly plan, you will be charged immediately for the cost difference between your new plan and your previous plan and all volume you've sent through in the current month will be priced according to your new pricing tier. Your subscription will then continue at the start of the next month according to your new plan.
If you upgrade from a paid monthly subscription plan to a higher tier annual plan, you will be charged immediately for the cost difference between your new annual plan and your monthly previous plan. All volume you've sent through in the current month will be priced according to your new annual pricing tier, counting as the first month on your new annual plan.
Lob pricing plans operate off of a monthly subscription model, not direct usage. Any unused mail pieces will not roll-over to future months, and we do not refund or credit for unused mailings on your account.
You will get charged for additional mailings per the price set out by your plan.
Add-on charges are charges for additional services that aren't prepaid by the subscription plan. Add-on charges include features such as sending international mailings, certified/registered mail, overnight shipping, and additional pages, amongst others. These charges are accumulated over the course of each month and billed on the first of the following month.
Plans can be purchased and managed in your Dashboard Settings.
Yes, you can do so here. Your new plan will take effect starting the next billing cycle.
Lob pricing plans operate off of a monthly subscription model, not direct usage. We will not issue a refund or future credit if you have used your account to send Live API requests in the same calendar month as your request. Instead, please cancel your subscription plan to avoid any future subscription charges.
If you request a refund or credit for a subscription fee for the month of January, but used your account to send mailings at any point in January, we cannot issue a refund or future credit.
If you have not used your account in the same calendar month as the month of your request, we can begin the discussion of issuing a credit. Please contact us to begin this discussion.