Lob's API documentation is designed to be completely self-serve, but that doesn't mean we don't love hearing from you. If you can't find what you're looking for, we're here to help. Take a look at the FAQs below, send us an email or a tweet, and we'll get back to you well within 24 hours.
Your billing will be dependent on your Lob pricing plan:
Lob accepts ACH and credit card.
You can change your payment information on the payments tab in your Settings.
Our On-Demand plan does not require any monthly fee or volume commitment. You pay for your usage at the end of the month and are billed at the on-demand rate.
The Reserved pricing plan is a monthly or yearly plan for a certain number of mailings at a discounted rate to Lob's On-Demand plan. It is ideal for customers who have a good sense of the volume they intend on mailing.
Once a Reserved plan is purchased, it will remain in effect until either 1) you use up your reserved quantity, or 2) the reservation expires due to elapsed time. After a reservation expires, unused quantities do not roll over to the next month/year, and pricing returns to the on-demand rate.
If a Reserved plan expires due to time, the unused quantity of mailings do not roll over to the next month. Please be careful to gauge your demand before you purchase a Reserved Plan. We recommend you start with our On-Demand plan until you have a good grasp of your volume needs.
Yes - the prices you see on Lob.com are all-in costs; they include the cost of printing, postage, and delivery.