Frequently Asked Questions

Lob's API documentation is designed to be completely self-serve, but that doesn't mean we don't love hearing from you. If you can't find what you're looking for, we're here to help. Take a look at the FAQs below, send us an email or a tweet, and we'll get back to you well within 24 hours.


Billing


What are Lob's pricing plans?

Lob's pricing plans are recurring subscriptions that give you access to our API and advantageous pricing.

How does billing for Lob's plans work?

Billing for plans is made up of three components:

  1. A subscription payment incurred at the beginning of a chosen billing cycle (monthly or annually).
  2. Charges for mail pieces sent over your plan limit. These are charged at the start of each calendar month for mail pieces sent in the previous month.
  3. Add-on charges for extra services. These are charged at the start of each calendar month for mail pieces sent in the previous month.

Once a plan is purchased, it will renew automatically at the start of each billing cycle (monthly or yearly) unless canceled.

*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

What is the Developer plan?

The Developer plan is our plan that provides access to our API without any subscription fee - you only pay for your monthly usage. All users are automatically enrolled into the Developer plan for all products.

When will I be billed by Lob?

Your subscription will be billed monthly or yearly depending on if you buy a monthly or yearly subscription.

  • Monthly subscriptions will be charged upfront in full at the time of purchase for the first month and a recurring monthly charge on the 1st of each subsequent month. Any charges for mailings that are above your plan limit and those that are considered add-on charges will be applied to your subscription bill based on usage on a monthly basis.
  • Annual subscriptions will be charged upfront in full at the time of purchase. The payment covers the entirety of the current month and the subsequent eleven months. The upfront subscription fee will be charged every subsequent year. Any charges for mailings that are above your plan limit and those that are considered add-on charges will be applied to your subscription bill based on usage on a monthly basis.
*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

What payment methods does Lob accept?

Lob accepts ACH and credit card.

How do I change my payment information?

You can change your payment information in your Dashboard Settings.

Do your prices include the cost of shipping?

Yes - the prices you see on Lob.com are all-in costs; they include the cost of printing, postage, and delivery.

I'm currently on the Developer plan. What happens if I upgrade in the middle of a month?

If you upgrade from the Developer plan to another monthly plan in the middle of the month, you will be charged the full monthly subscription fee upfront and receive the full volume allocation. Any mailing sent through in the current calendar month will count towards your first month's allocation of mailings. At the end of your first month, your plan will continue to renew at the start of each subsequent month for the full charge and allocation amount.

If you upgrade from the Developer plan to an annual plan in the middle of the month, you'll be charged upfront for 12 months' worth of subscription fees and receive the full monthly volume allocation. The current month will count as the first month of your subscription.

If you do not wish for your plan to start immediately at the time of purchase, you have the option to start your subscription on the 1st of the next month.

*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

I'm currently on a paid monthly subscription plan. What happens if I upgrade in the middle of a month?

If you upgrade from a paid monthly subscription plan to a higher tier monthly plan, you will be charged immediately for the cost difference between your new plan and your previous plan and all volume you've sent through in the current month will be priced according to your new pricing tier. Your subscription will then continue at the start of the next month according to your new plan.

If you upgrade from a paid monthly subscription plan to a higher tier annual plan, you will be charged immediately for the cost difference between your new annual plan and your monthly previous plan. All volume you've sent through in the current month will be priced according to your new annual pricing tier, counting as the first month on your new annual plan.

*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

What if I send more volume than my plan limit?

You will get charged for the mailings beyond your plan limit per the price set out by your plan.

*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

What are add-on charges?

Add-on charges are charges for additional services that aren't prepaid by the subscription plan. Add-on charges include features such as sending international mailings, certified/registered mail, overnight shipping, and additional pages, amongst others. These charges are accumulated over the course of each month and billed on the first of the following month.

*Please note that mailing volumes for subscriptions are applied based on calendar months and renew on the first of each month at 12:00AM UTC.

How do I purchase/upgrade my plan?

Plans can be purchased and managed in your Dashboard Settings.

Can I downgrade a plan?

Yes, you can do so here. Your new plan will take effect starting the next billing cycle.