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Solutions Engineer

Sales | San Francisco, CA


Lob is building a suite of APIs for the enterprise. Our most popular API is our print and mail API that enables companies to send physical mail as effortlessly as sending emails. We are growing our customer base and product offerings quickly and are looking for our first solutions architect to help shape the future of Lob.

As the first Solutions Engineer, you will drive customer satisfaction and revenue by advising our largest customers on the value of Lob’s technology. You will master all technical aspects of the sale and assist with customer implementation of Lob’s APIs. You will partner with our Sales teams to provide the right solution to the customer while working closely with our Operations and Product teams to help influence the direction of the product.

The successful candidate can communicate effectively across multiple departments and customers, has the ability to shift gears at a moment's notice, and enjoys the challenges of providing excellent customer service in a fast paced environment. If you’re an established solutions architect professional with a consistent track record in helping customers achieve lofty goals, we should chat.

As a Solutions Engineer, you'll...

  • Lead technically oriented conversations with customers
  • Design, create, and present web-based prototypes, demos, and proofs of concept to a wide variety of business and technical stakeholders
  • Support and advise customers on their API integration
  • Manage, build, and implement complex technical solutions on behalf of Lob’s customers
  • Act as a technical subject matter expert for our platform at strategic conferences, Interactive customer events, webinars, etc.
  • Provide coaching to the Sales team to enhance their product knowledge, technical acumen, and technical sales skills.
  • Establish best practices and create product training for new Lob customers

 For this role, we're looking for...

  • 3 to 7 years in a customer-facing technical role as a solutions architect 
  • Familiarity with API development and service integrations
  • Experience working with web technologies (Javascript, HTML/CSS, XML)
  • Experience with relational databases
  • Programming skills in at least one scripting language (python, ruby, php, javascript)
  • Excellent communication skills both with customers and within an organization
  • Consistent track record of successfully overcoming technical and security challenges with customers

About Lob

Lob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest.

Perks

  • Health benefits for you and your dependent(s)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Unlimited vacation policy
  • Commuter & Parking benefits (includes monthly stipend)
  • Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!)
  • Paid parental leave
  • Free lunch, dinner, and snacks
  • 401K
  • Dog-friendly office
  • Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Forbes 30 Under 30 - Enterprise Technology 2017
#61 on Y Combinator's Top Companies List 2018
#26 2018 Fastest-Growing Private Companies, The Business Journals