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Partnerships Manager

Partner | San Francisco, CA


Lob is building a suite of APIs to simplify and automate enterprise workflows that connect the online and offline worlds.  Our most popular product is our Print & Mail API that enables companies to send physical mail as effortlessly as sending emails. With a quickly growing customer base and dynamic product offerings, Lob is looking for talented individuals to join our team and shape the future of our company.

Our goal at Lob is to surface complex real-world infrastructure to businesses of all sizes via modern technology. Lob’s Partner team owns and operates the supply side of the business, which must work seamlessly with this modern tooling to support key value props such as speed, scale, quality, and transparency. We are looking for strategic thinkers who are ready to roll their sleeves up, understand the intricacies of our plumbing & supply chain, and apply their insights to optimize our fulfillment engine. The team implements rigorous operations management principles to derive and manage metrics like quality, speed, deliverability, and cost, all in service of delivering a world-class experience for Lob’s customers.

This role requires a unique mix of business acumen, critical thinking and interpersonal skills. You will need to monitor partner performance like a hawk, identify & escalate gaps and implement scalable solutions that up-level the operational integrity of our supply chain. You will also need to be comfortable partnering with Operations, Customer Success, Product, and Finance in order to effectively manage performance and spend across your partner portfolio. We are looking for a solutions-oriented partner manager with an attention to detail and commitment to success. This role is critical to building and operating a scalable and sustainable supply-side infrastructure at Lob.

You’re a great fit for this role if you...

 

  • Love solving complex problems - bonus points if you love supply chain & logistics
  • Are unafraid to get on the phone, work through problems with our partners, and drive towards a scalable solution
  • Identify as a relentless truth-seeker that can lean into data & relationships to get answers that inform key business decisions
  • Know how to gather data, build a case and turn it into action items for internal and external stakeholders 
  • Have strong interpersonal skills with a special touch to handle nuanced situations
  • Enjoy finding win-win situations that help business partnerships scale 

 

As a Partnerships Manager, you'll...

  • Monitor daily partner performance, identify and resolve issues 
  • Run monthly performance reviews for your partner portfolio and create action plans to address performance issues 
  • Work with partner teams to implement solutions and increase performance metrics 
  • Track partner financials, issue credits when required and reconcile partner invoices
  • Execute partner facing operational changes, gather insights on changes and share internally 
  • Become an industry subject matter expert and use your expertise to guide decision making
  • Deliver feedback/insights internally when we are rolling out partner-facing implementation

For this role, we're looking for...

  • 4-6 years of work experience, with at least 2 years in a partner management, strategic sourcing, or procurement role
  • Strong interpersonal skills. Ability to build and manage long-term relationships with experienced industry partners to ensure world class execution of our Print Delivery Network
  • Ability to perform situation analysis, draw insights and present trends in performance to partner leadership teams
  • Bottomless curiosity and desire to become a subject matter expert
  • Relentless attitude towards solving ambiguous challenges in a quick and efficient manner

About Lob

Lob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest.

Perks

  • Health benefits for you and your dependent(s)
  • Healthcare Flexible Spending Accounts
  • Unlimited vacation policy
  • Commuter & Parking benefits (includes monthly stipend)
  • Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!)
  • Paid parental leave
  • Free lunch, dinner, and snacks
  • 401K
  • Dog-friendly office
  • Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Forbes 30 Under 30 - Enterprise Technology 2017
#61 on Y Combinator's Top Companies List 2018
#26 2018 Fastest-Growing Private Companies, The Business Journals

 

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