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Partner Operations Manager

Partner | San Francisco, CA


Lob is building a suite of APIs to simplify and automate enterprise workflows that connect the online and offline worlds.  Our most popular product is our Print & Mail API that enables companies to send physical mail as effortlessly as sending emails. With a quickly growing customer base and dynamic product offerings, Lob is looking for talented individuals to join our team and shape the future of our company.

Our goal at Lob is to surface complex real-world infrastructure to businesses of all sizes via modern technology. Lob’s Partner team owns and operates the supply side of the business, which must work seamlessly with this modern tooling to support key value props such as speed, scale, quality, and transparency. We are looking for strategic thinkers who are ready to roll their sleeves up, understand the intricacies of our plumbing & supply chain, and apply their insights to optimize our fulfillment engine. The team implements rigorous operations management principles to derive and manage metrics like quality, speed, deliverability, and cost, all in service of delivering a world-class experience for Lob’s customers.

This role requires a unique mix of project management, analytical and interpersonal skills. You will need to be comfortable partnering with Product & Engineering, and managing simultaneous implementations across our Print Delivery Network. You will analyze raw data and deliver insights that will directly influence key planning processes. We are looking for a detail oriented project manager with a solid analytical backbone. This role is critical to building and operating a scalable and sustainable supply-side infrastructure at Lob.

As a Partner Operations Manager you'll...

  • Own and automate the partner onboarding process to effectively grow Lob’s Print Delivery Network
  • Partner with Product & Engineering to manage technical implementations with each of Lob’s supply chain partners
  • Establish a sustainability and diversity standard for Lob’s Print Delivery Network, assessing and implementing environmental certifications 
  • Own and manage quality testing and assurance processes for the Print Delivery Network
  • Provide analytical and project management support for key capacity planning & distribution processes
  • Lead complex projects with multiple stakeholders internally and externally to strengthen partnerships and to support print network operations
  • Develop a deep understanding of partners, process, and technology to build a system that combines these elements in the optimal way to drive customer value through the Print Delivery Network

For this role, we're looking for...

  • 3-5 years of professional experience with at least 2 years experience in a program management, project management, implementations, or similar role
  • Supply chain, procurement, or sourcing experience is preferred 
  • Strong analytical skills - ability to work with raw data, formulate hypotheses, test them and draw insights
  • Exceptional communication skills, confident speaking to internal and external individuals across all levels
  • Excellent interpersonal skills, a strong team-player 
  • Ability to grasp new business concepts quickly and desire to develop industry expertise 
  • SQL knowledge is a plus, but not required

About Lob

Lob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest.

Perks

  • Health benefits for you and your dependent(s)
  • Healthcare Flexible Spending Accounts
  • Unlimited vacation policy
  • Commuter & Parking benefits (includes monthly stipend)
  • Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!)
  • Paid parental leave
  • Free lunch, dinner, and snacks
  • 401K
  • Dog-friendly office
  • Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Forbes 30 Under 30 - Enterprise Technology 2017
#61 on Y Combinator's Top Companies List 2018
#26 2018 Fastest-Growing Private Companies, The Business Journals

 

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