Our goal at Lob is to build deep relationships and integrations with customers so that they can achieve high impact business outcomes through use and adoption of our technology. Our Customer Success team is responsible for ensuring the continued prosperity of our customers by ensuring that the usage and adoption of our products and services leads to realized and tangible value. Customer Success partners with key stakeholders around the company to ensure that customers continue to grow and expand their usage of Lob over time.
In this role you will be responsible for transforming your current customers into product advocates! Your job will be highly cross-functional. You will not only work closely with our customers to understand and address their business needs, but also interface with our sales, customer experience, product and engineering teams very closely to make sure we place our customers’ goals above everything else. In this role, you will report to the Head of Customer Success.
As a Mid-Market Customer Success Manager, you'll...
For this role, we're looking for...
We are looking for a dedicated and highly motivated Mid-Market Customer Success Manager to engage our mid-market customers. In this role, you will work strategically with our customers to understand their business objectives and help them achieve the best possible results using the Lob platform and tools for their retention, acquisition, and transactional marketing efforts. You will work directly with our customers' marketing and product teams to ensure successful deployment of the Lob API. You are data driven, and can guide our customers to continuously evolve and improve their learning. You enjoy connecting with C-Suite executives and you relish proactively sharing best practices and teaching our customers how to drive their business by leveraging Lob's tools.
The ideal candidate will be a strategic thinker, with a deep understanding of consumer marketing, and proven success partnering with distinct stakeholders to develop and execute marketing programs. You will also work cooperatively with other departments to improve the customer experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
Lob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest.
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.